Shipping policy
Free shipping worldwide
Foie Gras Gourmet offers FREE DELIVERY on orders over 90€ in Europe (70€ for new customers), 120€ outside Europe (90€ for new customers), and $189 (USD) to the USA.
For orders below these values, shipping costs are 7.9€ to France, 11.90€ to Europe (incl. UK, Switzerland, Norway), 19.90€ outside of Europe, 24.90€ to Australia & New Zealand and 29.90$ (USD) to the USA.
If you place your order before 12 pm (French time), we may ship your foie gras the same day (except on weekends & public holidays). Otherwise, we will ship the next day.
In Europe, depending on the destination country, the foie gras usually arrives within 2 to 8 business days. Express delivery takes 1 to 3 business days.
In the UK, we use local postal operators, which can sometimes take a little longer. We ship orders over 150 € / £135 in several parcels.
In Switzerland, orders are VAT-free below 150 CHF. However, customs fees must still be paid upon receipt for every order.
In Australia, we ship orders with products weighing over 1 kg in total (net product weight, excluding containers) in several parcels.
There's an additional shipping cost for wine and Champagne: 19.90 AUD for Queensland, 29.90 AUD for New South Wales, the Capital Territory or Victoria, and 39.90 AUD for other Australian territories.
In the United States, foie gras typically arrives within 4 to 8 business days of your order. Cities on the East Coast (Boston, New York, Philadelphia, Miami...), cities on the West Coast (San Francisco, Los Angeles...) as well as Chicago or Atlanta, which are directly served by UPS aircraft, generally receive deliveries slightly faster than other cities in the USA. Those estimates don't account for any potential delay caused by US customs.
Canada: Law has changed, and we therefore can't ship to Canada anymore.
For other countries worldwide, delivery usually takes 6 to 12 business days, depending on the destination country.
In Japan, where we use the local postal operator, delays can sometimes be a little longer.
You can return products within 30 days if they are damaged or don't match your order. Those can be replaced or refunded.
We offer a no-questions-asked refund to customers who, unfortunately, encountered difficulties receiving their foie gras.
You can always contact us by email via the form on the website or via the chat. Please note that we take all necessary measures to ensure products arrive without problems.
We value safety, reliability, and speed in delivering our foie gras and have therefore chosen UPS & DHL as our primary carriers. For our deliveries to destinations such as the United Kingdom, Switzerland, Japan or the French DOM-TOMs, we rely on La Poste Colissimo. We partnered with DHL to deliver to countries such as Germany, Australia, and New Zealand.
We will email you a tracking number from FedEx, DHL, or Colissimo DPD (please make sure our emails don't land in your spam folder), and you can track your package's route and delivery directly on the UPS, DHL, or Colissimo websites.
We attach particular importance to packaging quality so the foie gras reaches you in the best condition.
Foie Gras Gourmet strictly respects the privacy of your data. If we ask you to provide your mobile phone number, it is not to bother you, but to facilitate delivery.
Depending on your country, UPS, Colissimo or DHL will send you a text message or email to inform you of the day and time of delivery. With your phone number, the driver can also contact you if you're not home or if there are delivery issues.
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Warning: the end-of-the-year time period is very busy for all carriers. At this time, delivery delays may be longer than usual. We advise you not to wait until the last minute to order your foie gras; instead, order as soon as possible (foie gras can be stored easily). |